Gentlemen users, for they lower the certificates of the company they are necessary that have in its computers a descompactador of files as the winzip or winrar, and o acrobat to open files in PDF.Caso don't have in its computers, it follows links below for installation:

Winzip     http://download.winzip.com/winzip120.exe
Winrar     http://www.rarlab.com/rar/wrar38b5br.exe
Acrobat   ftp://ftp.adobe.com/pub/adobe/reader/win/9.x/9.0/ptb/AdbeRdr90_pt_BR.exe